This page explains the terms and conditions for using our
Internet
Teller Service and provides certain disclosures and information
to
you concerning the service. Each of your accounts at McDowell
CornerStone
Credit Union is also governed by the applicable account
disclosure/agreement and Truth In Savings disclosure you received
when you opened your account.
How To Access Your Accounts:
To access your accounts through our Internet Teller service,
you
must have your account number and an Internet Teller password.
This
information is requested when you enter our Internet Teller
pages or
it can be obtained in person at the credit union.
The password that is used to gain access to your information
should
be kept confidential, just as you would keep other PIN numbers
and
security codes confidential. For your protection we recommend
that
you change your Internet Teller access password regularly.
It is
recommended that you memorize this password and do not write
it
down. You are responsible for keeping your password, account
numbers
and other account data confidential. If you share your password
with
the joint owner of your account, or your spouse, or any other
individual who is not a joint owner, he or she will have full
access
to ALL share and loan account information, and be able to initiate
transactions available through this service. If you believe
that
your password may have been lost or stolen, or that someone
has
transferred or may transfer money between your accounts without
your
permission, notify McDowell CornerStone Credit Union at once
at (828)
652-4141.
You cannot use E-mail to initiate transactions, change information
or inquire on your account(s). We will not respond to these
types of
requests via E-mail since we cannot be certain we are corresponding
with you. Please use the appropriate functions within our Internet
Teller service, call (828) 652-4141 or visit the credit union
for
these functions.
Fees:
There is currently no fee for accessing your account(s) through
our
Internet Internet Teller service. We reserve the right to impose
/
change the fee amount, if necessary, after providing 30 days
notice
to all users at the Internet Teller login page and/or e-mail
address.
Your internet service provider (ISP) probably charges you a
fee to
access the internet via its server. We have no control over
ISP
related fees.
Joint Owners:
Joint Owners have all rights and access to the accounts as
the owners.
Available Services and Limitations:
The following functions may be performed by members through
the
service:
Transfers: You may transfer funds between your Share
or Loan
Accounts as the account agreements may allow. Transfers done
through the service DO NOT immediately charge or credit your
account. TRANSFERS WILL BE EFFECTIVE BY THE NEXT BUSINESS
DAY
AFTER THE DATE OF SUCH TRANSACTION but may occur sooner.
Account
Balances: You may view your share and loan account
balances. Because the main credit union computer system is
not
connected to the internet, it is possible that some transactions
that affect these balances, and have been processed by the
credit
union, are not yet included in the balance at the time you
view
it. In addition, there may be drafts written against your
balance,
or other electronic items such as debit card transactions,
that
have not yet been presented to the credit union for payment.
Transaction
history: You may view the transaction history for any
loan or share account. Because the main credit union computer
system is not connected to the Internet, it is possible that
some
transactions are not yet included in the history at the time
you
view it even though they may have been processed by the credit
union. The main credit union computer system is always the
official record of account history. The Internet Teller service
may be updated several times per day for your convenience
in
viewing account activity.
Trusted Accounts:
Account owners (including joint owners) may trust another
member to have
full or limited access to their account(s). The Credit Union
will provide
documentation to be signed by both the account owner and
trusted
member who will provide picture identification at the time
of signing.
The trusted relationship between members accounts can be
inquiry, transactional
or both
Download Transactions: You may download transactions
in various
formats (as available on our site) for import into personal
financial software programs.
Password Changes: If you are
an Internet Teller user, you may
change your password at any time from within the Internet
Teller
section. For your protection we recommend that you change
your
Internet Teller password regularly.
Opt in email: We can
keep you informed via email
regarding specials and/or promotions at the credit union.
Transaction search: You may search for drafts and other
transactions that have cleared your account. You may also
list clearings by date, transaction description or other
means.
The oldest transaction available will vary, but
dates will go back, at a minimum, to your last regular statement
date.
The information regarding your account balances on this website
is
provided to you as a courtesy pursuant to your request. For
members that have filed a petition seeking bankruptcy protection
under any chapter of the U.S. Bankruptcy Code, no demand for
payment is hereby made, and the information provided is not
to be
construed as an attempt to collect or recover any claim or
debt in
violation of the provisions of 11 U.S.C. Section 362.
Additional Services: From time to time, we will announce
additional services, which are available through our Internet
Teller. Your use of these services will constitute acceptance
of
the terms and conditions presented at the time they are announced.
We reserve the right to limit access or cancel on-line access
at any
time.
Business Day:
Our business days are Monday through Friday. Transactions requested
on Saturday, Sunday or holidays will be processed on the
next
business day.
Operating Systems and Security:
Our Internet Teller site is designed to operate using world
wide web
technologies and protocols, which are adaptable to a wide range
of
systems. The Internet Teller section uses SSL encryption and
requires a browser with a current (unexpired) Verisign
Security Certificate. Some older browsers may not be able to
connect
to the site without first updating the browser security certificate.
Our server uses 40 to 128 bit encryption, depending on the
users
browser.
We use cookies to help us administer the Internet Teller section.
Some browsers allow you to reject cookies from servers. If
you don't
allow us to set a cookie upon entering the site, you will not
be
able to log in. The cookie we set contains information we need
for
security, and allows us to 'time out' your authority to view
information. We place the cookie with instructions that it
can only
be sent to a server in our Internet Teller domain (netteller.mcdowellcornerstone.com).
A
cookie cannot be used to extract data from your PC. We do not
store
your Access Code, User Id or Password in your cookie.
The cookie we set will 'time out' your access authority to
our
Internet Teller section. Until it times out, you can come back
to
our Internet Teller without logging in. After the time out
period,
you will need to log in again. Remember, most browsers will
let you
use a BACK button to view previously visited documents, even
if your viewing authority has expired. For
this reason, the only way to keep
others from viewing your account balance is to exit the browser
when
you are finished with your session. This is especially important
if
you are using a public or shared computer.
Protecting Children's Online Privacy:
We do not knowingly collect, nor is our Internet Teller site
designed or directed, to use personal information from children
under the age of 13 without containing verifiable consent
from their
parents. Should a child whom we know to be under the age of
13 send
personal information to us, we will only use that information
to
respond directly to that child, seek parental consent or provide
parental notice.
Privacy:
Our Internet Teller database is a private system operated for
the
exclusive use of our members. We use SSL encryption and digital
server authentication to insure the privacy of your information
when
sending data between our Internet Teller server and your PC.
All Internet Teller logins are logged by the server. For
authenticated members who use Internet Teller , we collect
and store
certain information such as how often you visit the Internet
Teller
section, dates and times of visits and which pages are being
used.
We use this information for internal review and product evaluation
only. We never sell, transfer or trade this information unless
we
are compelled to do so by law.
We may gather and store additional information available to
us on
failed login attempts and other activity we consider a threat
to our
system. In these cases, we will share this information with
other
companies, agencies and law enforcement officials as we see
fit.
Liability for Unauthorized Transfers:
Tell us AT ONCE if you believe your password has been lost
or stolen
and immediately change your password from within the Internet
Teller
section. Calling is the best way to notify us immediately.
You could
lose all the money in your account. If you tell us within two
(2)
business days, you can lose no more than $50 if someone used
your
password without your permission.
Also, if your statement shows transfers that you did not make,
tell
us at once. If you do not tell us within sixty (60) days after
the
statement was mailed to you, you may not get back any money
you lost
after the sixty (60) days if we can prove that we could have
stopped
someone from taking the money if you had told us in time.
If a good reason kept you from telling us, we will extend the
time
periods.
If you believe your password has been lost or stolen or that
someone
has transferred or may transfer money from your account without
your
permission, call:
(828) 652-4141
or write:
McDowell CornerStone Credit Union
PO Box 519, Marion NC 28752
Statements:
All transactions generated by you through our Internet Teller
service and any Internet Teller fees will appear on your
monthly or
quarterly statement.
Our Liability:
If we do not complete a transfer to or from your account on
time or
in the correct amount according to our agreement/disclosure
with
you, we will be liable for your losses or damages. However,
there
are some exceptions. We will not be liable, for instance:
If, through no fault of ours, you do not have enough money
in your
account to make the transfer;
If the Internet Teller equipment
or software was not working
properly and you knew about the breakdown when you started
the
transfer;
If circumstances beyond our control (such as fire
or flood)
prevent the transfer despite reasonable precautions that
we have
taken.
We shall not be responsible for any other loss, damage
or injury
whether caused by the equipment, software and/or the Internet
Teller
service, nor shall we be responsible for any direct, indirect,
special or consequential damages arising in any way out of
the
installation, use or maintenance of your equipment, software
and/or
service, except where the law requires a different standard.
We do
not make any warranties concerning the equipment, the software
or
any part thereof, including, without limitations, any warranties
of
fitness for a particular purpose or warranties of merchantability.
Errors
and Questions:
In case of errors or questions about your electronic transfers,
telephone us at (828) 652-4141, or write us at PO Box 519
Marion NC 28752 as soon as you can. We must hear from
you no later than sixty (60) days after you learn of the
error. You
will need to tell us:
Your name and account number;
Why you believe there is an error and the dollar amount
involved;
Approximately when the error took place.
If you tell us orally, we may require that you send us your
complaint or question in writing within ten (10) business days.
We
will tell you the results of our investigation within ten (10)
business days and correct any error promptly. If we need more
time,
we may take up to forty-five (45) days to investigate the complaint,
but you will have the use of the funds in question after the
ten
(10) business days.
If we ask you to put your complaint or
question
in writing and we do not receive it within ten (10) business
days,
we may not credit your account during the investigation.
If we decide that there was no error, we will send you a written
explanation within three (3) business days after we finish
our investigation. You may ask for copies of the documents
that we used
in our investigation.
If you need more information about our error resolution procedures,
call us at the telephone number shown above.